Toll-Free: 1-800-405-0914

What happens if I’m not available when the truck comes to deliver the vehicle?

We strive to keep each customer well informed during the entire shipping process. It is our policy to call the customer 12 to 24 hours in advance of delivery to establish a more accurate estimated time of arrival and to work out specific directions.

We ask that you please make yourself as available as possible.

In the event you are not able to take possession of your vehicle upon delivery, your vehicle will be placed at a terminal as close to your home as possible. If your vehicle is placed at a terminal, you, the customer, will be responsible for all terminal and holding costs. Even though a vehicle is placed at a terminal, it is still possible to provide door delivery at an additional cost.

The vehicle will not be released until all funds are settled with both Express Motorcycle Shipping and the terminal.